Terms and Conditions – SMS Messaging

By opting in, you agree to receive SMS communications from Kent Utility Service, including utility emergency notifications, operational updates, service alerts, reminders, and other time-sensitive communications.

Message Frequency

Message frequency may vary depending on utility emergencies and service-related events.

Message and Data Rates

Message and data rates may apply according to your mobile carrier’s plan.

Opt-Out

You may opt out of receiving SMS messages at any time by texting STOP. After you send STOP, you will receive a confirmation message and will no longer receive SMS communications from us unless you opt in again.

Support

For assistance, text HELP or contact our customer support team.

Consent

By providing your consent, you authorize Kent Utility Service to send SMS communications to the mobile number you provided. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties.

Policy Links

During the opt-in process, customers are informed about and provided access to our Privacy Policy and Terms and Conditions.