Privacy Policy

SMS Communications

When you opt in to receive SMS communications from Kent Utility Service, we collect and store your mobile phone number and consent information, including the date and time of consent, the method of consent, and any related records necessary to demonstrate your authorization to receive text messages.

We use this information solely to:

• Send you utility emergency notifications, service alerts, reminders, operational updates, and other time-sensitive communications that you have agreed to receive.
• Provide customer support and respond to your requests.
• Maintain records of your opt-in and opt-out preferences.
• Comply with legal and regulatory requirements.

Message Frequency

Message frequency may vary depending on utility emergencies, operational events, and service-related notifications.

Message and Data Rates

Message and data rates may apply according to your mobile carrier’s terms and conditions.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and will no longer receive SMS communications from us unless you opt in again.

Help Instructions

For assistance, reply HELP or contact our customer support team.

No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties.